Mentoring as a method of training staff. Helping young professionals in new jobs
Mentoring at the enterprise is recognized as one of the best methods of efficiency and effectiveness that are used to train new employees.
Feature of the current situation in the business worldyou can call serious difficulties with the selection of professional staff. It's almost impossible to find a ready-made specialist who can immediately start working. Mentoring, as a method of training staff, allows you to practically educate people with specific knowledge and skills relevant to a particular company. Many large enterprises are moving to this method of forming a collective. This method is especially important in cases when the personnel of the enterprise are young people with minimal experience of work.
What Mentoring Is
Depending on the size of the organization, as well asspecificity and complexity of economic activities (production, trade, services, consultations), the head can employ personnel with little or no experience. In the process of training, a highly qualified specialist (this is the mentor) provides the newcomer with the information necessary for the job.
Distinctive features of mentoringis that the whole process takes place directly at the workplace, affects real situations and illustrates the entire work process. That is, this training contains a minimum of theory, emphasizing the student's attention on the practical side of the activity.
Internal and external school in the company
Most often the term "mentoring"use in connection with the concept of a "learning company". This is the name of organizations and enterprises that respond with high speed and efficiency to emerging changes in their business area. They create new technologies, learn and master skills and knowledge, and very quickly integrate new developments into the production (trade, consulting or other) process. The purpose of this action is to transform the main activity to preserve and enhance competitiveness.
An integral part of this process is the constant improvement of the qualification and professionalism of the personnel. For the effective and quality training of employees, two systems are used:
- The external school provides for the organizationa kind of training center on the territory of the company or outside its walls. Here, the personnel of the enterprise who are trained "from scratch" or increase their level of qualification can attend trainings, seminars or lectures conducted by the company's own trainers or invited specialists.
- The internal school is more individualmethod of teaching. A young specialist uses the instructions, advice and recommendations of a more experienced worker at his workplace. The advantage of the internal school is the transfer of individual experience and observations.
Who is the mentor, and what should he be?
Mentoring, as a method of training staff,It involves the preliminary preparation of the instructor himself. They can be selected only by the manager, specialist or manager who has been selected, was enrolled in a group of mentors and meets a number of requirements:
- The current level of competence corresponds to the profile of the position he occupies.
- Mindfulness in the performance of their work, as well as in relation to other employees.
- The work experience in this organization is at least one year.
- Experience in the performance of their professional duties for at least three years.
- Having a personal desire to become a mentor.
- Good performance in MBO.
When an enterprise needstraining of new employees, the head selects a candidate and signs an order for mentoring. In accordance with this document, later all the steps are taken to assign the trainee to a particular instructor, to charge the latter and to recruit a new employee to the staff after his successful training.
How does enrollment in the group of mentors
Proceeding from the fact that the work with the staffis a rather complex process, and its results have a significant impact on the productivity of the company, the choice and training of mentors fit with maximum responsibility. Along with the abilities and desire of an employee who claims to be a mentor, the decision to join the group is taken by a human resources specialist in agreement with the immediate manager of the employee.
This happens when the head of the application studies,submitted by the employee himself in written or electronic form (this depends on how the corporate portal is organized). In addition, the head can independently choose and recommend a certain employee, also the candidate for mentors has a chance to be enrolled in the group based on the results of the annual staff assessment.
Being in the group, the mentors are trainedcourses aimed at systematization and harmonization of the mentoring process. They set out the content, style and the correct procedure for submitting the educational material.
For which mentors are excluded from the group
Being among the instructors, the staff shouldTo fulfill the duties assigned to them at the proper level, otherwise they will face an exception. The reasons for such a radical action on the part of leaders may be the following:
- The employee does not demonstrate personal progress, his competence does not develop.
- More than 20% of new employees of the company supervised by this mentor did not pass the adaptation program.
- The specialist is not able to fulfill his direct job duties qualitatively.
- More than 30% of trainees complained about this employee within one year.
The interest of the mentor
Mentoring, as a method of training staff, imposes certain duties on the instructor and trainee, but they also have the opportunity to use a number of rights.
In addition to realizing their aspirations andabilities, a specialist, for which a student is assigned, pay a monetary reward. However, in order to receive this money, the mentor must perform all his functions well and wait until the process of training the staff is over and the certification will be passed. It is common practice to pay a fee two months after the HR specialist has assessed the knowledge of the new employee and approved his enrollment in the staff.
Such measures are justified, because the goalsmentoring are the transfer of experience and the education of a useful employee for the company. The company is not interested in losing money because of the incompetence of mentors, negligence, laziness or negligence of students.
The Meaning of Proper Goal Setting
One of the most important tasks that a highly qualified specialist plays in the role of a mentor is the formation of an image of the result in the mind and imagination of the trainee.
On how accessible and understandable it will bethe goal is reached, the reality of its achievement for the student depends. In addition, the correct wording can inspire an adaptable employee to perform more complex tasks.
The relevance and adequacy of the goals can be assessed by correlating them with the following criteria:
- Binding to a specific date.
For any manager or mentor, working with staff is primarily based on the principle of concreteness when formulating tasks, responsibilities and required results.
At the same time, along with concreteness, the goal is posed with a positive attitude. For example, it would be wrong to make a layout of the title page without using red and black colors.
In contrast, the task of making several variants of the template according to the template, which is familiar to the employee, will be more correct.
Mentoring, as a method of training staff,should be based on positive statements without a particle "not." It is proved that it is not perceived by the subconscious, so there is a serious risk of getting exactly the result that we so much wanted to avoid (the layout in red and black).
Instead of talking about how not to act, a good mentor gives the trainee a correct and precise course.
What does "measurable goal" mean
Characteristics of the right goalbecomes the possibility of its quantitative or qualitative measurement. To do this, use a variety of parameters and measures: pieces, sheets, percentages, rubles, meters.
An example of an incorrectly formulated task is a well-known anecdote, the salt of which in the final phrase of the army ensign: "Dig from here until dawn."
An adequate goal can be called daily making ten cold calls or conducting negotiations with three people.
Reachability of the goal: is it so important
Formation of the student's confidence in his ownstrength and competence - this is one of the functions that the mentor performs. Mentoring should not be for experienced employees a way of self-assertion at the expense of beginners.
That is why, when giving a trainee an assignment, a good manager compares its complexity with the abilities of the student. There is no place for hope of luck or a miracle
The peculiarity of setting an adequate goal is thatit should motivate the trainee to further work, and therefore, be more difficult than he used to. At the same time, excessive complexity frightens the insecure trainees.
The best characteristic of goals that fall into"Golden mean" between complex and simple, the phrase "is difficult, but doable". Over time, the level of complexity of goals for the trainee will increase, because he gets new knowledge and must be able to apply them.
Setting the deadline for the task
Uncertain wording in setting goals is one of the main factors provoking a disruption of the task or its unsatisfactory performance.
The new work must first have a deadline, as well as the time of delivery or verification of intermediate results.
Extremely unprofessionalan approximate definition of the deadline, for example, "by the end of the month" or "next week". It is much clearer and more specific that the task of implementing the layout by September 15 is sounded.
Relevance of purpose
A new job becomes a challenge for the trainee, notpainful duty only in the case when it is interesting to him. Knowing that he needs to motivate the student, the qualified specialist-instructor will formulate the goal in such a way that it becomes important for the performer himself.
At the disposal of the mentor only the intangiblemotivation, he is not available monetary incentives or penalties from trainees. Therefore, the art of a good manager is to persistently and permanently interest the student in the work process.
An example of incorrect goal setting: "I need you to make this layout." The student does not understand why he should do this task, he internally resists.
The cardinally opposite effect is the request to make this layout and, in case of a good result, the whole team will know about the merits of the trainee.
Feedback as a tool for mentoring
In the process of training, the role of the instructor is not only to mechanically transfer the trainee the necessary information, but also to control its correct and complete assimilation.
Applying feedback methods, the manager canto analyze the level of perception of the student, his mistakes, shortcomings and errors. Correction of the fulfillment of the labor function is carried out by discussion and delicate prompting of the right direction, that is, through constructive criticism.
Any remark should be constructed as follows:
- The mentor describes the situation that is the subject of discussion (task, project, teamwork, observance of corporate ethics).
- Then he expresses his attitude to it and its consequences.
- Manager announces his wishesconcerning the future results of the student's actions in the same (similar) circumstances. Also, he can offer a simpler version of the behavior to achieve the maximum efficiency of the workflow.
In any case, the behavior of the mentor in relation to the adaptive staff should be based on tact, patience and diplomacy.